# Membership Status --- You can always check your membership status by visiting the Membership tab of your [account page](https://roonlabs.com/account.html). There are are few different types and states of a Roon membership. ### Trial Membership We offer a 14-day no risk [free trial](https://roonlabs.com/pricing.html). From your account page you can check to see how much time is left in your trial, upgrade to a lifetime membership, or cancel your trial. Free trials automatically convert to an annual membership at the end of the trial period. ### Annual Membership The annual membership is $119/year and begins at the end of a trial period, or it can be purchased on its own. From your account page you can check to see the expiration date of your membership, upgrade to a lifetime membership, or cancel your membership. If you upgrade to a lifetime membership during your first annual term, [get in touch with us](https://roonlabs.com/contact.html) and we'll refund you for any unused months of your annual membership. Cancelled memberships will remain active until the end of the current term. If you want to continue for another year with Roon, annual memberships renew automatically and you will be charged for the next year. Don't worry, we'll send you a reminder a few days before your membership ends. ###### Refund policy: We offer a full refund at the purchase price within 30 days ### Lifetime Membership Congrats, you're with us for life! The lifetime membership is a one-time fee of $699 and is not a recurring charge, nor are you subject to any future charges. ###### Refund policy: We offer a full refund at the purchase price within 30 days ### Past Due If we tried to charge you but there was an issue with your credit card, you'll see "Past Due" on your account page. When the charge fails, we'll send you an email and try again a few days later. After 4 attempts, your membership will be cancelled. Our payment processor will decline credit cards for a few reasons: - Your card is expired (we'll send you an email if we notice your card is about to expire) - Your card details are incorrect - Your bank has a block on internet purchases - Your bank thinks the charge is fraudulent - You have spending limits in place If you get an email from us about a failed charge, visit the Payment tab of your [account page](https://roonlabs.com/account.html) and make sure your card details are correct. If everything looks good, 95% of the time the issue is resolved with a quick call to your bank. Once you've cleared the issue with your bank, [let us know](https://roonlabs.com/contact.html) and we'll try charging your card again. ### Coupon Code Membership You may have purchased a membership through one of our dealers, or you are redeeming a complimentary membership from one of our partner promotions. To redeem your membership, visit https://roonlabs.com/coupon.html and enter your code. If it's a complimentary membership, be sure to add your credit card details on the Payment tab of your [account page](https://roonlabs.com/account.html) so there aren't any hiccups when it comes time to start your membership.
Page last changed Thu Dec 12 2019